Voucher terms and Conditions
Ofran Car Rental Voucher - General Terms & Conditions:
A. The Agreement Between Us:
These General Terms & Conditions, together with the terms detailed in the Car Rental Voucher to which these General Terms & Conditions are ancillary, constitute the terms of the agreement between us, Ofran Services Ltd. (hereinafter: "Ofran", “we” or "us") and you, the car renter whose details appear on the voucher (hereinafter: the "Renter" or "you"), with respect to any transaction of car rental executed by the Renter through Ofran (hereinafter: the "Car Rental Transaction").
B. The Voucher:
Upon making a reservation for a Car Rental Transaction we will issue you a voucher which contains a summary of the principles of the Car Rental Transaction, as well as a copy of these General Terms & Conditions (hereinafter: the "Voucher").
Please carefully read the summary of the Car Rental Transaction detailed in the Voucher. If after receiving the Voucher, you discover any discrepancy in the terms of the Car Rental Transaction contained in the Voucher, please inform us of this as soon as possible.
The Voucher is personal and cannot be transferred or assigned.
C. Included Items and Supplements Not Included in the Voucher:
The Voucher contains a summary of the principal terms of the Car Rental Transaction, as well as a list of items included in the rental fees paid by you through Ofran. Additional items, which are not expressly indicated in the Voucher as part of the terms of the Car Rental Transaction (including any items which the Voucher expressly refers to as: "Not included in this Voucher"), are not part of the Car Rental Transaction.
These items also include, but are not necessarily limited to, additional equipment or special requests, which you may add to the Car Rental Transaction [such as: additional driver's insurance, young driver's insurance, drop-off fees, baby or child seat (the installation of which is under the sole responsibility of the Renter), snow chains or winter tires (the installation of which is mandatory under certain weather or road conditions), ski rack, handling fees in case of damage, handling fees for traffic or parking tickets, navigation system, special requests for bringing or picking up the car, receiving or picking up the car outside of business hours, delay in dropping off the car etc.]. The costs of these supplements shall be indicated in the Voucher and these, together with the cost of any other supplement you may order directly from the Car Supplier upon picking up the car, shall be collected by the Car Supplier directly and exclusively.
D. Pre-Conditions for Executing the Car Rental Transaction:
Upon picking up the car from the pick-up station indicated in the Voucher (hereinafter: the "Pick-Up Station") you, and any additional driver who wishes to be registered as a driver in the Car Rental Agreement (hereinafter an "Additional Driver"), must present all the following certificates and documents together and which must be valid:
1. The car rental Voucher.
2. A permanent driver's license in your name and in the name of any Additional Driver (issued in plastic with a photo).
3. An international driver's license in your name and in the name of any Additional Driver.
4. A valid passport in your name and in the name of any Additional Driver.
5. A physical international credit card, in your name. Your PIN code may be required - make sure you know it beforehand.
The international credit card which you will be required to present at the time of pick-up of the car must be one of the credit cards listed in the Voucher under section: "Other Terms- accepted credit cards" (hereinafter: the "Credit Card"). The Credit Card shall be used to ensure the payments and supplements which you will be obligated to pay in addition to the car rental fees included in the Voucher. It is important that the credit card will be valid for 4 months after drop-off.
The Credit Card shall also serve as a deposit for the car rental company specified in the Voucher (hereinafter: the "Car Supplier"). The minimum deposit amount will be equal to the deductible fees amount indicated in the Voucher under section: "Policies – CDW Excess/TP Excess" plus fuel costs and other charges which may apply in the Car Rental Transaction. Please note, you must verify in advance whether the Credit Card has a sufficient credit line for the deposit. The Car Supplier shall not accept as a form of payment and/or as a deposit any cash or other means of payment, other than a physical Credit Card, as indicated in the Voucher (it is not possible to present the card via mobile phone by apps like Apple-pay or Google-pay). Please note, if you have ordered a luxury car, you may be required to present the Car Supplier with two Credit Cards as a deposit and such provision will be indicated in the Voucher.
In addition to the required certificates and documents mentioned above, at the time of pick-up of the car from the pick-up Station you shall be required to sign a car rental agreement with the Car Supplier with respect to the Car Rental Transaction (hereinafter: the "Car Rental Agreement"). Please note, the Car Rental Agreement must also be signed by any Additional Driver. In case a driver, that is not registered in the Car Rental Agreement as an Additional Driver, will drive the rented car, then the insurance coverages will not apply following which, you may be held liable for any damage caused to the rental car.
The presentation of the documents and certificates mentioned above and signing of the Car Rental Agreement constitute a precondition to the execution of the Car Rental Transaction. Please note, if you shall fail to present any of the foregoing documents or certificates, or in case of discrepancy in your details or in those of any Additional Driver as indicated in the documents and approvals which you are required to present upon signing the Car Rental Agreement, or if you shall fail to sign the Car Rental Agreement - the Car Rental Agreement shall not be executed and this will be considered as a "No Show" on your behalf to the Pick-Up Station. In such event, we will be entitled to charge you for No Show Fees at the rate indicated in the Voucher, under the section "Policies - No Show fee" (hereinafter: the "No-Show fee"), and we shall not be liable to any other damage and/or aggravation incurred by you or your party.
The car rental deal applies to Israeli citizens alone and as such you are obliged to arrive with the Israeli documents as stated above. Arrival with foreign documents, even of local origin such as a local passport or a local driving license, might cause a rejection of the voucher and annulment of the deal. In such a case the agreement between us would be canceled and you would receive all payments refunded except for the No Show fee.
In addition, the Car Supplier may refuse to deliver a car to any person who does not meet the Car Supplier’s rental policy, and this matter is subject to the Car Supplier's sole discretion. In the event that the Car Supplier refuses to execute the Car Rental Transaction and/or to deliver the car to you under the Car Rental Agreement, as specified above, Ofran will not be responsible to arrange alternative means of transportation to you and your party and shall not be liable to any other damage incurred by you or your party under such circumstances. In such an event the Car Rental Transaction shall be cancelled, and we shall refund all payments we have collected from you excluding the No Show fees. From our experience, set out below are several typical cases in which the Car Supplier may refuse to deliver the car to you (there might be additional events):
a. If you arrive at the Pick-Up Station under the influence of alcohol or drugs or in any other state which according to the representative of the Car Supplier renders, you unfit for driving; or if upon or about signing the Car Rental Agreement you have acted inappropriately;
b. If you have arrived at the Pick-Up Station in a medical state which restricts you from driving the car ordered by you, either temporarily (for example, broken limbs) or permanently (for example, disability). If such limitation exists, we recommend that, you inform us in advance as soon as possible so we can verify with the Car Supplier if the Car Supplier will allow you the use of the car in your medical state (in case of a temporary disability) or if the Car Supplier may provide a car suitable to your needs (in case of a permanent disability) in order to avoid any unpleasantness and unnecessary damage;
c. If it is determined that you are listed in the blocked customers list of the Car Supplier or any of its affiliates (known as "Blacklist"). This can happen for example if you are in debt to the car rental company. Please note, if you have received notice from a car rental company of its refusal to rent you a car and/or of your inclusion in a Blacklist, we recommend that you notify us of this as soon as possible so we may ensure in advance that the Car Supplier will indeed provide you with the car you have ordered. It is important to note that we cannot know in advance if you are blacklisted or not, usually due to privacy laws which prevent the Car Supplier from sharing this personal information to third parties. The blockage appears on the internal Car Supplier network upon inputting your details.
E. The Car Rental Agreement:
The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Supplier at the time of pick-up of the car, as described above. Please carefully read the terms of the Car Rental Agreement before signing it. At your request we can ask for a copy of the Car Rental Agreement from the supplier in advance. In any event that, prior to signing the Car Rental Agreement, you shall find any discrepancy between the summary of terms of the Car Rental Transaction specified in the Voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and in any event before signing the Car Rental Agreement.
Please note, the Car Supplier bears the sole and exclusive responsibility for the execution of the Car Rental Transaction in accordance with and subject to the terms specified in the Car Rental Agreement. Ofran is not a contracting party to the Car Rental Agreement and does not assume any responsibility for its execution by the Car Supplier or for any malfunctions or other faults which are beyond its control (unless Ofran was advised or should have known in advance of such malfunctions or faults).
It is important to keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of future inquiry related to the Car Rental Agreement signed by you.
Set out below is a general description of the principles of the rental terms of the car rental agreement of most Car Suppliers with whom we engage as well as other important conditions regarding the voucher terms and the car rental transaction. This general description is for convenience purposes only. For the removal of doubt the only binding terms with respect to the Car Rental Transaction are those specified in the Car Rental Agreement:
- The Rented Car:
The car type, manufacturer, model, year of manufacturing, engine capacity, trunk size and fuel type indicated in the Voucher are for illustration purposes only and are not guaranteed.
Please note that the voucher commits to a certain category of a car group, and there is no commitment regarding the interior accessories of the car such as smartphone connectivity (for example a USB socket), a multimedia system, car play etc.
The Car Supplier may, under its discretion and in accordance with its current inventory at the time of pick-up of the car, deliver to you a car which according to the Car Supplier's definition is equivalent or of greater value to the Car indicated in the Voucher, or a Car in an equivalent car category or from a higher car category to the car category indicated in the Voucher. The classification group and car group code changes from one Car Supplier to another and are determined solely by the Car Supplier. Additional information regarding the classification categories is available on the following link: https://www.ofran.travel/ofranintl-car-sipp-codes .
- Pick-Up and Drop-Off of the Car:
The car will be reserved for you up to one hour after the Pick-Up time prescribed in the Voucher or until the closing time of the Pick-Up Station (the earlier of the two). The closing time of the Pick-Up Station is indicated in the Voucher; however, the operating hours of the Pick-Up Station may vary due to holidays or local events. Please note, the Car Supplier is not obligated to wait for your arrival, and if you fail to arrive at the Pick-Up Station at the time indicated in the Voucher this may constitute a No-Show on your part. If you know of any expected delay in your arrival to the Pick-Up Station (such as a flight delay), we recommend that you inform the car rental company and us of this in advance, as soon as possible, so we can verify if you may pick up the car or alternatively so that we may try and assist you in finding a different reasonable arrangement with the Car Supplier (although we do not guarantee that we shall succeed in making such an arrangement). We will not be responsible or liable for any damage incurred by you or your party as a result of a late arrival at the Pick-Up Station.
Upon picking up the car, you will be required to sign documents indicating the condition of the car at the time of its pick-up. We recommend that you check the car before leaving the Pick-Up Station and verify that if any damage to the car exists, these will be specified clearly in the Car Rental Agreement.
Please note, if the car is delivered to you outside of the Pick-Up Station's operating hours or is dropped off by you outside of the station's operating hours, you will be charged an additional payment for such service in accordance with the rate indicated in the Voucher. If you drop-off the car outside the operating hours of the Drop-Off Station (for example by returning the car keys to a KeyBox which is available in certain conditions) you shall be responsible for any damage incurred to the car until the car is collected by the Car Supplier and the rental agreement will not be finalized until the car will be inspected by the Car Supplier representative.
In any case we recommend photographing the car upon pick up and drop off to avoid any possible charges.
In the event the car is dropped off unreasonably dirty, as determined solely by the Car Supplier, the Car Supplier may charge you for special cleaning fees. Car Suppliers prohibit smoking in the car. In such an event, if you drop off the car with evidence of smoking, with dirt, food leftovers, garbage, damage to upholstery etc., the Car Supplier will charge you for special cleaning fees.
- Restrictions of Age and Experience:
As a precondition to the execution of the Car Rental Transaction, Car Suppliers require that the minimum age of the Renter and of any Additional Driver be 21 years old. Please note, some Car Suppliers may also require, as a precondition to executing the Car Rental Transaction that the age of the Renter and any Additional Driver shall not exceed a particular maximum age. If your age or the age of any Additional Driver exceeds 75, we recommend that you verify in advance the Car Supplier's policy in this matter.
Car Suppliers also require that the Renter and any Additional Driver should have a minimum driving experience of 12 months.
The policy relating to the Renter’s age and any Additional Drivers and the minimum driving experience they hold is determined by the Car Suppliers, at their sole discretion, and according to the legal restrictions applicable in the relevant country, such restrictions may vary from time to time, from country to country and from one car group to another. Also, Car Suppliers charge additional payment for renting a car to a young driver (usually from the age of 21 and below the age of 25) or to a senior driver (usually above the age of 75).
- Fuel:
In most cases, the car shall be delivered to you with a full tank of fuel/ full battery. Accordingly, you shall be required to return the fuel tank/ battery in the same condition as it was delivered to you. In case of fuel shortage in the tank/ insufficiently charged battery when the car is returned, you will be charged according to the rate determined by the Car Supplier at its sole discretion, in addition to special service fees. We recommend that you keep the last fueling/ charging receipt and the car Drop Off report which will be filled in when dropping off the car for any case of future inquiry in this respect.
In cases where you purchase a prepaid fuel tank, no refund will be given for unused fuel.
In any event, we recommend that upon pick-up of the car you should check the fuel / battery gauge in the car to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement.
It is important to note in the event that you shall refuel the car in violation of the rental agreement and the manufacturer's instructions specified on the sticker on the fuel tank inlet cover and the Car Rental Agreement, the Car Supplier shall charge you for the costs of repair of any damage incurred to the car as a result of this, including any incidental expenses (as well as costs of towing, repair and out-of-use fees). Such damage is considered negligence and is not covered under the insurance coverage you shall procure and will void the car insurance. It is your sole responsibility to verify the appropriate type of fuel for the car.
Please note, when driving in areas where it is expected to ice or snow you should be prepared in advance with an "Antifreeze" fuel liquid. Also, if you received a diesel-powered vehicle, you may be required to add, in addition to fuel, an additive called AdBlue® during the trip. A lack of this additive will be marked on the dashboard and failure to fill it may cause the vehicle to stop.
- Travelling between Countries:
There may be restrictions in the Car Rental Agreement on crossing borders outside the country of the Pick-Up Station. The Voucher may include limitations with respect to traveling between countries under section "Other Terms- Border crossing information". In any event, if you decide to cross borders outside of the country in which you picked up the car, it is your responsibility to inform our reservation center, mark it when booking via our internet website.
Please note, if you fail to act in accordance with the foregoing, some of the insurance coverages specified in your Voucher may not be valid. Likewise, if you wish to cross borders, during the rental period, the Car Supplier may charge you with an additional amount, including border crossing fees between certain countries.
- Satellite Navigation System (GPS):
In case the terms of the Car Rental Transaction include a satellite navigation system, it is clarified that we cannot guarantee that the system be of a certain type (including whether mobile or fixed).
In any event, it is your responsibility to return the navigation system you received in good and intact condition. In case you return the navigation system in an improper condition or with missing parts, you will be charged for repair costs.
- Mechanical Problems:
It is the responsibility of the Car Supplier to provide you with a car in a general proper condition without any faults or defects (except those listed by the Car Supplier at the time of picking up the car). However, during the rental period, mechanical problems may occur in the car. In any event of malfunction as aforesaid (including in the event of a display of a warning light in the car) or any other problem during the rental period of the car, you must notify the Car Supplier and/or the roadside assistance services of the Car Supplier directly and immediately, and act according to their instructions (usually the contact numbers of the Car Supplier and/or the roadside assistance services appear in the Car Rental Agreement and/or on the rental car key chain.
In case of a mechanical problem in the car, the Car Supplier shall handle your request or guide you on how to operate, all in accordance with its procedures and discretion. Please note, if the Car Supplier offers you a car replacement, there is no guarantee that the car replacement to be offered to you will be of the same car group ordered by you.
Please note, Ofran will not be responsible or liable for any damage incurred to you or your party as a result of mechanical problems or malfunctions in the car (unless Ofran knew or should have known of such mechanical problems or malfunctions in advance). Although Ofran is not responsible for mechanical problems or malfunctions in the car as mentioned, if you contact us immediately upon first becoming aware of a mechanical problem, we will try to assist you in finding a reasonable solution with the Car Supplier (however we do not guarantee that we shall succeed in making such an arrangement).
In case a mechanical breakdown will occur in a different country than the pick-up country, it has to be considered that the handling time of the by the supplier ,may be longer, even if outside country insurance was bought.
Sometimes, warning lights that indicate a necessity of a certain action from the driver will light up, for example adding Adblue, recharging the car battery of the car or the car keys, lack of air in the wheels and the need for tire inflation etc. These are not mechanical problems, and the driver must act according to the lit warning light and if he will not act accordingly and on time, the damage that will be caused might not be covered by the insurance. These warning lights do not imply that the car is not well maintained, but indicate about required ongoing maintenance of the car, and are under the responsibility of the driver.
- Flat Tire and Other Tire Damages:
A flat tire or other tire or wheel damage does not constitute a mechanical problem and the repair of these damages is under your sole responsibility. In the event of a flat tire or other damage to the car's tires, the Car Supplier is not obligated to send towing services and is not obligated to provide you with a car replacement. Please note, according to international regulations, it is not mandatory to have a spare tire in the car, only a temporary repair kit is required until the tire is replaced. Moreover, in certain countries, according to the national regulations, the car rental companies do not equip the car with a spare tire or a temporary repair kit and operate a designated flat tire repair road service team.
Therefore, during car pick-up, we suggest checking the available and suggested local solution for flat tires and making sure you know how to operate this solution and act accordingly.
In any case, Ofran will not be responsible or liable for any damage incurred to you or your party as a result of any flat tire or tire or wheel damage as aforesaid and you will not be entitled to any compensation for the time that was required to repair this type of damage. In case you will purchase the extended rental plan "Ofran Plus" you will be able to receive compensation on these costs in certain conditions.
- Accidents:
In any event of an accident, you must report this directly and immediately to the Car Supplier and to the local police. We recommend that you do so even if you believe no damage was incurred to the car. According to the Car Supplier's guidelines, you will have to complete a damage report and deliver it to the Car Supplier, and you will also be required to cooperate with the Car Supplier and act according to its directions. If you fail to act accordingly, the Car Supplier may charge you for damages incurred to it as a result.
Please note, if an accident is caused by your negligence or in any other circumstances in which the insurance coverage of the insurer is excluded, you shall be responsible for all the damages incurred to the Car Supplier.
Please note, in case of an accident the Car Supplier is not obligated to provide you with a car replacement. Although Ofran does not bear any responsibility for damages resulting from accidents, if you contact us on the matter, we will try to assist you in finding a solution with the Car Supplier (although we do not guarantee that we shall succeed in making such an arrangement).
- Traffic Laws, Fines and Surcharges:
Traffic laws vary from country to country, and it is your sole responsibility to verify these laws in every country you wish to use the car and to comply with them. According to the Car Rental Agreement, you bear the sole and exclusive responsibility for any damage incurred as a result of the failure to uphold the traffic laws of the country in which you are using the car or as a result of any violation of such laws. Please note, in certain countries there is an exclusion to the insurance coverages due to failure of upholding traffic laws, thus if damage is caused due to such failure or your violation of such traffic laws, the insurance coverage shall not apply. We recommend that you verify in advance what are the traffic laws in each country as mentioned above.
Payment of traffic fines and parking tickets, including special handling fees collected by the Car Supplier, road tolls, government surcharges, stickers for traveling on highways which can be purchased at border stations (for example in, Austria, Switzerland, Hungary, Slovenia, etc.), stickers for "green" traveling in city centers etc., are usually not included in the Voucher and it is under your sole responsibility to pay such fines and tickets and/or to verify the need for the required stickers and purchase them in the relevant countries where you will use the car.
Please note, fines and tickets charged upon you, which are not paid by you during the rental period, will be sent to you, in most cases, by the Car Supplier or directly by the relevant authority. The time it takes to receive the fines differ between countries and we are not responsible for the delivery, non-delivery, or delays in delivery of such fines and tickets and are not responsible for any doubled fine or any other payments charged upon you for any such delay since we do not control the foreign authorities.
- Insurance Policies:
The terms of the insurance coverage included in the Car Rental Transaction are those specified in the Car Rental Agreement. The types of insurance coverage included in the Car Rental Transaction are indicated in the Voucher; however, the terms of the insurance coverage included in the Car Rental Transaction and the exclusions of the insurance coverage vary from one Car Supplier to another and from country to country and there might be substantial differences between them.
Therefore, you must verify in advance that the type of insurance coverage indicated in the Voucher, as well as the insurance terms and the exclusions thereof, meet your needs. In addition, we recommend that you check with the Car Supplier upon picking up the car or prior to that what are the exclusions to the insurance coverage included in the Car Rental Transaction.
Please note, some of the Car Suppliers offer, instead of insurance coverage, a liability waiver or exemption for certain damages that may be cased to the rental car while in your possession. In these General Terms, any reference to insurance coverage shall also include such waiver or exemption.
Below are the details of the main types of insurances customary among the various Car Rental Suppliers:
U.S.A.
- LDW (Loss Damage Waiver) or CDW (Collision Damage Waiver) Coverage
This coverage type covers property damages to the rental car during the rental period, including theft.
In any event of damage as aforesaid you may be charged deductible fees in the amount prescribed in the Voucher under the section "Policies- CDW Excess/TP Excess", even if the damage was caused by a third party and not at your fault. If the damage was caused by a third party, we recommend that you update the Car Supplier of this and act according to its instructions. In some cases, if you follow the Car Supplier's instructions and the Car Supplier determines that the damage was not your fault, the deductible fees might be returned to you by the Car Supplier.
- Third Party Insurance
This type of insurance covers the liability of the Renter for property damage and/or personal injury which might be caused by a third party during your use of the car.
Third party insurance included in the Car Rental Agreements in North America usually provides only minimum coverage to the car renter or to additional drivers listed in the Car Rental Agreement. There is an extended coverage to the insurance coverage which is called SLI - Supplement Liability Insurance or EP- Extended Protection. We recommend that you make sure this extension is included in your car rental Voucher.
Canada, Europe and the Rest of the World
- CDW/LDW Coverage - (Collision Damage Waiver or Loss Damage Waiver)
This type of coverage covers the liability of the Renter in case of property damage to the car during the rental period, excluding theft.
In most cases and destinations, you will be charged deductible fees in case of damage to the car in the amount prescribed in the Voucher under section "Policies – CDW Excess", even if the damage was caused by a third party and not at your fault. If the damage was caused by a third party, we recommend that you update the Car Supplier of this and act according to its instructions. In some cases, if you follow the Car Supplier's instructions and the Car Supplier determines that the damage was not your fault, the deductible fees might be returned to you by the Car Supplier.
- TP Insurance (Theft Protection)
This type of insurance covers the liability of the car renter in case of theft of the rental car or parts thereof or in case of damage to the rental car due to attempted theft or parts thereof.
In most cases and destinations, you will be charged deductible fees in case of theft or an attempted theft, in the amount prescribed in the Voucher under section "Policies- TP Excess".
- Third Party Insurance
In most cases and destinations, this type of insurance is included in the CDW coverage mentioned above. However, please note, this insurance does not cover personal injury to the driver and the passengers or to their personal property. In addition, in certain jurisdictions (e.g., South Africa), the coverage proposed to be included in such insurance may contain various limitations prescribed by local law (such as: limitations on the account of coverage, the coverable events and more).Therefore, we recommend that you separately purchase an appropriate insurance coverage to meet your needs, or alternatively verify with the Car Supplier, at the time of picking up the car, which additional insurance coverages are offered by it for such purpose.
- Super CDW Coverage
This type of coverage entitles the Renter to a full exemption from deductible fees in case of damage to the rental car (excluding administration fees which will be collected directly by the Car Supplier regardless of the type of damage).
- Super TP Insurance
This insurance coverage entitles the Renter to an exemption from deductible fees in case of car theft (excluding administration fees which shall be collected directly by the Car Supplier).
Important Notes Applicable to All Insurance Coverages -
1. It is important that you review the terms of the insurance coverages included in the Voucher, their restrictions, and exclusions. The insurance coverages offered by the Car Suppliers are restricted and their terms are subject to the terms of the Car Rental Agreement and the exclusions detailed therein.
In general, insurance coverages for car damage will be excluded in different cases including (but without limitation) in cases of damage to the car caused by a willful act, due to the use of the car by an unauthorized driver, due to driving under the influence of drugs or alcohol, due to forbidden use of the car such as driving on unpaved roads, due to subletting the car to a third party, due to negligent use of the car, due to failure to comply with local traffic laws or due to violation of the Car Rental Agreement by you (for example failure to return the car at the end of the rental period). In Such a case, you will be responsible to any damage incurred to the Car Supplier, including the costs of repair of any damage incurred to the car as a result or compensation for the rental car value and for revenue loss incurred to the Car Supplier due to loss of rental days.
Furthermore, please note that these insurance coverages do not cover damages incurred to the lower chassis of the car, clutch, battery, upholstery or windowpanes, damages to the tires or wheels or repair of flat tires and wheels and any related expenses, towing fees, or spare key costs as well as damages incurred to the content of the car or of its passengers.
Insurance coverage for theft may include exclusion in circumstances in which the theft was enabled due to the Renter's negligence and in such event the Car Supplier may charge you with the full value of the car.
There might be additional exclusions to the insurance coverages offered by the Car Suppliers which vary from one supplier to another. Therefore, we recommend you check with the Car Supplier at the time of picking up the car, or beforehand, which exclusions apply to the insurance coverage under the Car Rental Agreement.
Please note, as a pre-condition to the applicability of the insurance coverage you are required to report immediately of any theft, damage or other insurance event incurred to the car during the rental period to the local police and to the Car Supplier and to present substantiating documents of such event. You must follow the instructions of the Car Supplier and the local police in any such event and must fully cooperate with them. If, as a result of an act or omission by you or by any person on your behalf, the insurance coverage does not apply, the Car Supplier may demand compensation from you for the full damage incurred to it.
2. It is important to note that the terms of the Car Rental Transaction and all above mentioned insurances do not include medical insurance and/or personal injury or property damage insurance to you, to any Additional Driver and/or to the passengers of the rental car, including with respect to damages resulting from a car accident which may have occurred during the use of the rental car. Therefore, you must ensure to independently purchase insurance coverage in accordance with the terms of the insurance coverage to meet your needs.
In any event, we will not be responsible or liable for personal injury and/or property damage incurred to you, to any Additional Driver and all other passengers of the rental car.
3. The terms of the Car Rental Transaction do not include any insurance coverage for the period exceeding the duration of the rental period. Therefore, we recommend that you purchase separately insurance coverage that meets your needs.
4. Upon signing the Car Rental Agreement, the Car Supplier may offer you additional insurance coverages and/or other services, some of which might be included in the Voucher. It is your responsibility to ensure whether such insurance coverages are included in the Voucher or not. Please note, if under the Car Rental Agreement, you shall purchase additional insurance coverages, you will be solely and exclusively responsible for the costs of such coverages and you shall not be entitled to any refund from Ofran with respect to the purchase of such additional coverages as mentioned above, even if such coverages provide similar or overlapping insurance coverages to those included in the Voucher.
F. Extended Car Rental Transaction “Ofran Plus”
Upon making a reservation for a Car Rental Transaction with Ofran, you will have the option to join our extended Car Rental Transaction program “Ofran Plus” which includes the following items and supplements (in addition to the car rental itself) (the “Program”):
* A 50% discount on the Cancellation Fee in case of a cancellation of the Car Rental Transaction made up to 24 hours before the scheduled pick up (this discount will not apply in a matter of a “No-Show”);
* An exemption from payments up to a cumulative sum of 2,500$ (the “Maximum Amount”) deemed to pay by the Client to the local Car Rental Company (the “Local Car Rental Company”) under the following terms and conditions, due to one of the following events:
- In case of accidental damage to the rented vehicle, or to a third party caused as a result of the usage of the rented vehicle abroad or as a result of the theft of the rented vehicle;
- In case of damage caused to the rented vehicle’s tyers;
- In case of damage caused to the rented vehicle’s glasses, windshields, and mirrors (this will cover only damage caused to the glasses themselves);
- In case of damage caused to the rented vehicle’s clutch or battery due to incorrect use;
- In case of damage caused to the rented vehicle’s undercarriage (only if caused while driving a paved road);
- Loss of the rented vehicle keys.
Please pay attention! In certain cases and countries, some charges may be made by the Local Car Rental Company using the credit card used for the deposit while renting the car.
In such an event in accordance with Ofran Plus' terms and conditions, Ofran will pay you back any such payment collected by the Local Car Rental Company (up to the Maximum Amount), pursuant to the following cumulative terms (the “Refund”):
A. Fully filling out an application for a refund found at: https://www.ofran.travel/ofranintl-plus ;
B. Providing Ofran with the full rental agreement signed with the Local Car Rental Company and invoices for any charges made due to the events;
C. Signing and assigning all of the client’s rights for claims against the Local Car Rental Company or any other third party in regard to the relevant event, to Ofran or anyone on its behalf;
D. The Client must fully cooperate with Ofran and provide any information and materials asked by Ofran to execute its (or anyone on its behalf) rights as mentioned above.
The Refund will be issued by Ofran or by someone on its behalf (including Shirbit by Harel) within 14 working days after the fulfillment of all the terms and conditions mentioned above and will be made in New Israeli Shekels in accordance with the relevant exchange rate at the time of the Refund. In any case, the Refund will not exceed the payments collected by the Local Car Rental Company from the client and up to the Maximum Amount.
In order to apply for the Refund, the client must contact Ofran as soon as possible after receiving the charge from the Local Car Rental Company in one of the following ways: via e-mail at [email protected] or by phone at: +972-3-7951010.
Exceptions and Limitations: The Program will not be valid and the client will not be entitled to any Refund in the case where the damage was caused or effected, directly or indirectly, or in any relation to any of the following:
- The use of the rented vehicle was not in accordance with the car rental agreement;
- The use of the rented vehicle was used for any kind of race or competition;
- The use of the rented vehicle by anyone other than the designated driver in accordance with the car rental agreement, or by any unauthorized driver;
- The use of the rented vehicle on an unpaved road;
- An exceptional or unusual natural disaster;
- Driving or making any other use of the vehicle while under the influence of Alcohol or drugs (other than medically prescribed drugs for medical treatment that is not the rehabilitation from drug use);
- Any loss or damage caused by the client or anyone on his behalf made intentionally maliciously, with malice aforethought, deliberately, or as a result of a criminal act by the client or anyone on his behalf.
Please note, some of the Local Car Rental Companies or other third parties, offer exemptions or refunds of deductible payments and other fees. These services are not related to Ofran and the client may not make any demands to Ofran regarding such services or refunds.
G. Taxes
The amounts stated in the Voucher regarding the supplements intended to be paid upon picking up the car and which are not included in the price of the Car Rental Transaction, do not include VAT or other local mandatory payments.
H. The Car Rental Period
The car rental period stated in the Voucher is calculated on a 24-hour unit basis. In any event of delay or change in dropping off the rental car, you must update us or the Car Supplier accordingly. In any event of delay in dropping off the car or extending the rental period exceeding the number of days stated in the Voucher or exceeding the hour stated under section "Drop off time", the Car Supplier will charge you the additional fee in accordance with the local pricelist of the Car Supplier (which might be higher than the rental fees agreed between you and Ofran) plus insurance coverage costs, VAT charges and other local mandatory charges. Such payment shall be collected for full rental days without the option of payment for part of a rental day. In the event of an early drop-off of the car you will not be entitled to a refund for the days in which you did not use the car.
I. Changes and Refunds:
- Changes in the Car Rental Transaction prior to picking up the car: You may request to change the terms of the Rental Car Transaction or the other items indicated in the Voucher or in the Car Rental Agreement before or after the Voucher has been issued (including: change of the car group, the Pick-Up Station or Drop-Off Station of the car, the duration of the rental period of the car, the car renter's details, etc.) and we will try to perform this change as per your request.
However, please note, that in most cases, a change in an existing reservation after it was confirmed under certain terms, will require cancellation of the current reservation and a creation of a new one, under the rates and conditions relevant to the date of the change. Moreover, the car rental supplier may not confirm the requested change. On such a case, the reservation may be cancelled under the cancellation conditions specified on clause J below.
- Changes in the Car Rental Transaction when picking up the car: Any changes made by you when picking-up the car at the Pick-Up Station, whether it is a change in the terms of the Car Rental Transaction or the items detailed in the Voucher or the Car Rental Agreement (including: change of the car group, change of the Pick-Up Station or Drop-Off Station or the duration of the rental period of the car, change of the car renter's details, etc.) is solely your responsibility with the Car Supplier (if you do not update us of these changes in a timely manner, we will not know those exist). Please note, the Car Supplier may require different fees to make the requested changes to the Car Rental Transaction. We recommend that before making any changes to these terms you should inquire with the Car Supplier, in advance and in writing, what are the fees associated with the requested changes and what additional conditions and consequences these changes may cause.
- Refunds: The rental days indicated in the Voucher are consecutive in accordance with the dates specified in the Voucher and in any case cannot be divided into separate rental periods. No refund shall be given for partial use of the Voucher.
J. Cancellation of the Car Rental Transaction:
In the event that you cancel the Car Rental Transaction after ticketing, we will be entitled to charge you with cancellation fees in the amount detailed in the Voucher under section: "Policies- Cancellation fee".
In the event that you fail to show up at the Pick-Up Station on the said date or cancel your Car Rental Transaction on the pick-up date, we will be entitled to charge you with the no show fees in the amount detailed in the Voucher under section: "Policies - No Show fees".
Israeli Citizens must book via the Israeli website so that Section 14 C to the Israeli Consumer Protection Law 5741-1981 (hereinafter: the "Consumer Protection Law") will apply. The cancellation terms under the "Consumer Protection Law" are detailed on www.ofran.co.il and apply for Israeli citizens only.
K. Ofran and its Activities
Ofran serves as an intermediary in order to connect between you and the Car Supplier in all matters connected or related to the Car Rental Transaction. Therefore, the performance of the Car Rental Transaction by the Car Supplier is not under our control and the responsibility deriving from that lies solely and exclusively on the Car Supplier in accordance with and subject to the terms of the Car Rental Transaction detailed in the Car Rental Agreement. When you sign the Car Rental Agreement you fully, completely, and absolutely exempt Ofran from any responsibility for any demand, claim or damage connected to any discrepancy between the terms of the Voucher and the terms of the Car Rental Agreement and/or the performance of the Car Rental Transaction by the Car Supplier or by you. Notwithstanding the aforesaid, the said exemption shall not apply to malfunctions and/or faults in the performance of the Car Rental Transaction which Ofran knew or should have known of in advance.
Although we are not responsible for the performance of the Car Rental Transaction by the Car Supplier (or by you), and without us assuming any responsibility as aforesaid - if you inform us of any problem at the time of picking-up the car or during the performance of the Car Rental Transaction, we will undertake to assist you in your requests and/or claims against the Car Supplier (however we do not guarantee to succeed in this).
Please note, if you fail to immediately inform us of a problem in picking-up the car we will not be able to assist you and shall not be responsible for any damages incurred by you as a result thereof.
You may contact us through one of the following channels:
- By telephone, at + 972-3-7951010 during business hours, Sunday through Thursday (excluding holidays and holiday eves), between 09:00 to 17:30 Israel time.
- and on our digital channels - email to [email protected] , massage our website live chat or WhatsApp to +972-52-6563891, Sunday through Thursday between 9:00 to 22:00 and on Fridays and holiday eves, between 9:00 to 13:00.
It is hereby clarified that Ofran does not serve as an agent, representative or operator of the Car Supplier, does not bear any responsibility for the Car Supplier's acts or omissions and is not authorized to receive any legal documents or other documents in its name or on its behalf.
L. Privacy Policy
In order to complete the car rental booking with us you may be required to provide various personal details (such as your ID number, name, contact details and address). It is important to know that you have no obligation by law to provide such details, however, you should be aware that if you shell choose not to supply these details or if you provide incorrect details, we may not be able to complete the car rental booking, provide other services or provide information you may require from us.
The data we collect will be used to various means including: (1) reserving our services and completing the car rental booking; (2) so we may contact you if necessary, and in order to offer or supply additional services regarding the services you booked through us; (3) customer service; (4) for marketing activities: we may use your contact details to send you, from time to time, information regarding new services we offer, promos, competitions, marketing offers and/or other publications from our company, our subsidiaries and our business partners, including through social media platforms and other websites, including personalized ads and third party ads, based on the information we hold (hereinafter: "Marketing Information"). Marketing Information may be sent via Email, SMS and/or any electronic means accessible to us, from time to time and in accordance to the law. We will only send you Marketing Information if you provide your explicit consent or if accordance to the law such consent is not required. In any case, you may advise us at any time you are not interested to receive Marketing Information from us, by clicking the "remove" link on the marketing email or by sending a request to [email protected] . (5) to identify and prevent fraud; (6) services improvements; (7) to protect our interests and defend ourselves from prosecution against us.
The data you provide us with is kept in a computerized database and we will do our best to prevent this information from being exposed to a third party, with exceptions as detailed in these terms of use and in accordance with the law.
In accordance with the law, we will be able to provide a third party with your personal data in the following cases:
- To our employees and/or our suppliers and/or our subcontractors that will provide you with the services you reserved.
- To the car rental supplier - in order to allow the completion of the car rental transaction from the supplier; safeguarding this data is under the responsibility and according to the privacy policy of the car rental supplier.
- To a third party, in case of transferring our activity to that third party, including for the purpose of shared sales, merging or any strategic cooperation.
- As part of legal proceedings if such are conducted between us in the event of a dispute related to the use of the website and/or in connection with the services provided to you by us;
- For the monetary collection procedures of the charge you incur for the services you have booked.
- In addition, and in accordance to the law, we may disclose your personal details to subsidiaries or business partners, provided that they will use the information only in accordance with this privacy policy, and according to the listed goals of the database in which all the personal information will be kept, and in accordance to the law regarding to the use of this data.
During your use of our website, you may choose to share parts of the website or your use of it via various social platforms. If you will choose to do so, please note that you may ask for any clarifications through addressing us via email to [email protected] .
The right to view your personal information
Your personal information will be kept in our registered database. The name of the registered database is "Ofran Clients" and its' number is 600010292.
In accordance with the provisions of the Privacy Protection Law 5741 - 1981 (hereinafter: "The Privacy Protection Law") you are entitled to ask to review your personal information in our database. In case there is a mistake in your personal information, you may ask to correct it or demand its' deletion, all under and in accordance to The Privacy Protection Law.
Any request to review the information will be sent to us via email [email protected] or via sending a letter to LYFE tower B, 3 HaYarkon street, Bnei Brak, 5120124., and we will do our best to respond as soon as we can in accordance to the law.
If you do not agree to the terms of this privacy policy, please refrain from using our website or from providing us personal information.
For further details see the Ofran's complete privacy policy in the following link: https://www.ofran.travel/ofranintl-privacy-policy .
M. Limitations of Ofran's Liability
Ofran, its employees, managers, representatives and all persons working in its name or on its behalf, shall not bear any responsibility whether directly or indirectly to any of the following: (1) any malfunction, fault or delay of the Car Supplier in providing the car or any other item ordered under the Car Rental Transaction, or any act or omission of the Car Supplier including its violation of the terms of the Car Rental Agreement; which were not under the control of Ofran and which Ofran was not and should not have been aware of in advance; (2) any damage, loss or indirect, consequential, non-pecuniary loss, including reputational damage, loss of profits or income, time loss, hedonic damage, pain and suffering damage etc; (3) personal injury or property damage which might be incurred to the Renter and to any Additional Driver or passengers as a result of the use of the rental car; and/or (4) any damage, harm or loss caused by force majeure or by any other event beyond the reasonable control of Ofran.
In any event, the maximum liability of Ofran in any matter relating or connected to its contractual engagement with you under the Car Rental Transaction specified in the Voucher is limited to the amount of the rental fees actually paid by you under the Rental Car Transaction relevant to the cause of action against Ofran. You hereby fully, finally and completely exempt Ofran from any liability to any payment or damage exceeding the maximum liability amount.
N. Miscellaneous
- Any dispute or disagreements arising between you and the Car Supplier shall be resolved in the jurisdiction set out in the Car Rental Agreement that was signed by you during the pick-up of the rental car. These General Terms and Conditions are governed by the laws of the State of Israel, and any disputes or disagreements arising between you and Ofran shall be resolved exclusively by the competent courts in the Tel-Aviv - Jaffa District, that will have the exclusive authority to resolve any dispute or disagreement as previously mentioned.
- There shall be no effect to any change or diversion of the terms specified in these General Terms and Conditions or in this Voucher, unless authorized in writing and in advance by us.
- In case of any question or clarification regarding the voucher, you may contact our office during normal business hours as per the contact details specified above.
Wishing you a pleasant and safe trip, the Ofran team.
